Account date set up

Hi. I’ve just moved in to a flat on 22nd September but when I called bulb on 9th October to set up my account I got a confirmation mail saying that they have set up my account for the 9th September. My bill is due on 10th October. I’m confused?

Hi. I’ve just moved in to a flat on 22nd September but when I called bulb on 9th October to set up my account I got a confirmation mail saying that they have set up my account for the 9th September. My bill is due on 10th October. I’m confused?

This is a customer to customer forum and it would be best if you contacted the Bulb team direct via: https://help.bulb.co.uk/hc/en-us/articles/115001240291-How-can-I-get-in-touch-with-Bulb-

@Thile Can you email us with the readings and the date you moved in and we can look at getting this corrected for you. Our email is help@bulb.co.uk.