Account in credit due to friends signing up

Hi

A bunch of my friends have switched to bulb so my account is over £250 in credit. I can only lower my monthly payment to min £29. Will monthly payments still go out? And if so how will I ever use this credit? Thanks

Hi @Jet, if you lower the amount, refresh the main page, and then go back in to change the amount, you can make it lower than the slider will let you to start with.

I would however send Bulb a message or give them a ring (0300 30 30 635) to either temporarily request a reduction in your direct debit payments, or just to request a refund of that credit back to your bank account.

Hi @Jet - That’s right, if you’d like a refund of your credit, let us know and we can send that over to you. Alternatively, if you’d like us to lower your monthly payments for a while to use up the credit, we can do that too :slight_smile:

Whichever you’d prefer!