Account In Credit

If my account is in credit, how do i use this towards my next upcoming bill? Or will this automatically subtract when i’m next billed

Current balance - Bill + Direct Debit = Balance carried forward.

Your monthly direct debit will be taken as usual so no, the credit balance won’t be automatically offset against your next bill. You can either reduce your monthly direct debit to gradually reduce the credit balance or you can request a refund. Customers are required to pay a month in advance under Bulb’s terms and conditions so some sort of credit balance is normal.

Sorry, it’s referral credit. How do i use this to pay towards my bills? Can i not pause my Direct debit and use this credit instead

Sorry, it's referral credit. How do i use this to pay towards my bills? Can i not pause my Direct debit and use this credit instead

You can’t pause it, but you can reduce it.