Account in credit

I have recently switched from bulb and my account is in credit a payment was taken after I switched which was meant to pay my new company. When will I get this back?

I have recently switched from bulb and my account is in credit a payment was taken after I switched which was meant to pay my new company. When will I get this back?

Please see: https://help.bulb.co.uk/hc/en-us/articles/360016075911-How-do-I-leave-Bulb-

and

You have posted to a Community forum for Bulb customers rather the Bulb service desk.