Account in Debt

Hello, sorry if this has been asked before.

After my first month my account is in debt, albeit only 37p, do you need me to pay this or can it wait until the next DD?


Hi @mm189, no need to do anything, it looks like a near perfect estimate of your energy usage to me. it’s normal for your account to fluctuate in and out of credit and debit. This reflects the fact we take a set payment each month but your energy usage will vary.

If your account ever gets further into credit or debit than you are comfortable with just give us a call and we can adjust your payment amounts.

Thanks @james_d i thought this would be the case. M,