Hi - I’ve been trying to get a response from Bulb for months.
I pay by DD every month. Since March, Bulb has taken the DD from my bank, but hasn’t deducted any payments fro gas or electricity, so my account is in credit by almost £900. I have emailed, tweeted, phoned and tried online chat, but no reply.
I know a couple of other people in the same boat.
Are there problems at Bulb - worries me that there is zero customer service.