Can you help me understand what happens when the account is in credit? Will you refund that money or will you take less money when next payment is due?
Hi @CharlesBlud ,
This was actually answered a couple of days ago in the https://community.bulb.co.uk/discussion/6927/billing thread (admittedly, your thread title is a lot more guiding what your question is about than just ‘billing’). Basically:
- The Direct Debit will still be taken out at the same date and amount set
- The credit will go towards future bills (for example, when you use more energy during the winter for heating) so save you having ‘bill shock’ from higher winter bills.
- Bulb asks for a ‘month in advance’ payment anyway so all accounts will be in credit ordinarily to pay for the power you are about to use ( see https://help.bulb.co.uk/hc/en-us/articles/115003405632-How-do-Bulb-payments-and-statements-work- ).
If you think you’ve got too much credit in your account (say your typical usage is around £60 and you now have over £200 in credit: so more than a couple of months worth), then you can just contact Bulb asking for a refund (see https://help.bulb.co.uk/hc/en-us/articles/115003394031-How-can-I-withdraw-credit-from-my-account- for the steps/what’s needed)