I am switching back to bulb after being away from them for around 1 and a half years.
I have recieved the email notification to submit my meter readings, but upon opening the link it will just show my old account, old address and tells me: "Thanks for being with Bulb. Your account is now closed, but you can still sign in and see your statements and usage."
I have tried contacting the live chat, although it is unavailable. I have tried emailing but i havent recieved a reply. I want to sort this quickly as I am currently paying through the roof with British Gas.
It also says that i should not call the helpline unless its an emergency. Surely it should be easier to speak to someone than this!
All help appreciated. It sounds like i might need an account reset based on other peoples experience.