Account update

Hello,

My account got into quite a high debit but when I checked my statement I realised the meter readings were estimates not actual readings, I hadn’t realised you couldn’t read my smart meter. So I’ve updated my meter readings on Oct 19th but my account still hasn’t been updated, my best guess is that my bill was over by about £500 so quite anxious that this be updated before my next bill as I don’t want my monthly bills to increase.
Does anyone know how long the updated balance takes?

Hi @Caz_W80 , thanks for the heads up! I sent you an email with a corrected statement :).

Thank you so much, great to know we’re very much in credit coming up to winter