Hi, I close my account when moving houses and open another with the same email in my new house, I have been asked to submit my meters readings by email, but when I go to my account it’s appear with my old address and it said that is close so I cannot submit my meters reading, can someone help me please??

can someone help me please??

Yes, Bulb. Their rubbish software doesn’t handle this scenario without some manually configuration change. You’ll need to contact them to get your account sorted out.