Actually use my credit

Hello everyone
I’ve got about £200 credit, some of which I’d like to use to pay for my electricity. But bulb keeps taking monthly payments. The help section says you can use credit, but doesn’t say how! Do I have to just cancel my direct debit for a few months or what? Ideally they would give you a “skip payment” option to use it. I’ll be moving house at some point in the not distant future so can’t guarantee i’ll be able to take it with me, so really want to use it.

Hi @LizzieG What ever you do, do not cancel your DD. If you want to use some of your credit just lower your DD amount to something like £5 for the next few months.

Ok, thank you!