We’ve been contacted by a debt collector service on behalf of Spark Energy regarding the outstanding payment for the period between the previous tenants of the flat we’re renting and our tenancy period started -i.e before we switched to Bulb.
We have been asked to pay £156 for a period of roughly a month, during which time we were not tenants for 2 weeks and were then away for Christmas for 1 week. We’ve been advised that the amount would likely have been based on a projected usage by Bulb as our new supplier.
We were told that we could speak to you about an Agreed Read Dispute to try to get a more accurate, revised amount based on our actual usage since then.
Bulb team, please can you contact me about this? I have emailed several times but got no response.