am a new customer

cannot get into my account to give metre readings regards tommy

It may not become active until you have submitted your first readings,
Contact Bulb (tel or live chat) if you need confirmation.

Hi @tommyjane,

I’ve had a look into it an it looked like your account was being confused with a previous cancelled attempt to create an account with us and was blocking you from logging in now.

This does sometimes happen. You should now be able to log in no problem though.