A few weeks ago i recieved an email from bulb saying
“A month ago, we told you we were changing our electricity prices. But we sent the wrong information to your meter” … We sent the correct information to your meter on 23 October, so you’re on the right prices now
I normally use around £10 to £13 electric each week, but since this email i have had to put over £50 in less then 2 weeks on my key,
I just put £20 on the key on tuesday (it would normally last 2 weeks), now its sunday morning and I just had to go and put the meter key in again to get £5 emergency ( why is the emergency only £5 ?) ,. I have barley used any electric this week as i have covid and have been seriousley ill and have not been able to do anything, I live in a tiny 1 bedroom flat alone,i have not had any heating on. i dont understand how i could have used £20 in 5 days?
I am scared now because i only have £5 emergency electric on the meter which looks like it will run out today, I am unable to go out to get anymore due to having to be in isolation because of the covid. the local store will only allow me to put £20 on the key at anytime, also they make me buy something from the store otherwise they dont topup the electric key,
i dont know what to do ? please advise