After noticing a 4 times increase in my gas consumption I checked my meter and sure enough had read the meter wrong. So several weeks ago I submitted an amended reading, along with a photo as suggested. But to this date I still have not had the funds reapplied to my account, and account amended. Any help appreciated.
Nothing us fellow customers can do. You’ll have to chase up Bulb customer service, either via phone or webchat.
I have the same issue with my electric account but it was due to Bulb overestimating my usage last year. I am still waiting resolution despite sending several emails and submitting three photographs. Not happy with the customer service.