Hi! We had a lovely engineer install the smart meter and gave me the IDH. I saw it working fine. But a few moments after she left it stopped showing the readings and just showed “-----”.
I live on the 4th floor of an apartment, and the smart meter is in a uitlity room (for the whole apartment) on the ground floor. So i took the IDH to the ground floor, and did the reset as mentioned in the help section. And it worked.
So i’m assuming that even though i’ve got an “In-home-display” - i’ve actually have to go out of my home downstairs (like i used to, when providing manual readings) to see my energy usage?
Is there a way to get the IDH to work 4 floors away?
Is this a lost cause?