Any idea's community. WHD not applied to meter?

Hello all.

Just a quick one. Took my barcode to the local post office to get my warm home discount put on my electric key, everything looked good and receipts show the credits were applied however when I went home to load it on the meter only £30 went on and not the £140?

Was wondering if anyone else has had issue with WHD and key meters?

Thanks all.

Hey @farmerbabs,

I’ve just popped you an email so we can get this sorted ASAP! Get back to me there when you can.


Hey Georgie. Sent you an email. Will get info to you ASAP.