Not sure how unique this situation is but would like to see if others are having issues with Bulb’s bills.
We were paying £70-100 a month depending on season. It was a bit more than they said it would be but not too bad. I had to move out due to loss of work in lockdown, so a stressful enough time. I paid off the account and followed the moving out advice on their website. At most I thought there would be a week or so extra to pay so maybe £30.
Another flatmate opened a Bulb account to take over, so they kept supplying power and being paid.
However, Bulb sent me a final bill for £750. I thought it was an obvious error they would apologise for and quickly remove. Yet they kept acting as if it was normal and reasonable. I’ve complained, begged them to acknowledge how insane it is, gone round in circles a hundred times on emails.
They just ignore you and repeat the same nonsense. I’ve been harassed with emails, phone calls and text messages saying pay by this date. The latest message said they would let me pay £63 a month for a year to pay it off.
To clarify, they want me to pay £63 a month for somewhere I don’t live, where they are already being paid for power, and have already been paid for every month they covered.
Even if I could afford that I wouldn’t be paying them when it’s for absolutely nothing. But I assume now they’ll keep chasing me and my credit rating will be destroyed all because they can’t or won’t acknowledge their mistake.
There’s little I can do and I’m getting past caring given everything that’s happened this year. I just wanted to see what others had experienced and to say be very wary when closing your account.