Got my smart meter installed last Friday and already regretting it!
1- The device batery will last a max of 15min - needs to be plugged in at all time for it to work. Not great for a ‘green company’
2- Only after the instalation was done and because I complained to bulb that it was not working I was told that the device need to be plugged in overnight near the meter (or max 5m away) well, my meter is in the communal area way more than 5m away and there is no powersocket near the meter.
3 - Ask for it to be replaced to old meter since this is useless device, Bulb reply it will cost me £350
4 - Ask for my query to be forwarded to manager as complain, got told “We currently can’t replace smart meters because we are finalising our smart meter policy with Ofgem. /Until this policy is finalised, we can’t get it replaced at this time. / Unfortunately there isn’t a timeline on this at this time.”
Anyone experiencing the same issue?
I only want the old device to be placed back without paying for it and Bulb help is completely ignoring me replying only with automatic messages. Under the Consumer Rights Act, I should not have to pay to my old meter back.