App updating balance

Hi there anyone having any issues with the App updating the payment balance, my payment goes out of my bank on 14th of month but still yet to update on App

@Joneyvegas Couldn’tfind your account based on the email, If you send across your postcode to I can confirm this.

What it sounds like though is that your direct debit is taken a couple of days before entering your bulb account. This is the normal procedure as direct debits take a couple of days to process.