App/ website down for maintenance

Hi ,

I can’t access my account on the app or website to access my account or submit meter readings as I get the message that the app/ website is down for maintenance and I should check back later. This has been happening over the last week which is strange.

Thanks,
Alden

I have just checked and both mine are working as they should, you perhaps need an account reset
https://help.bulb.co.uk/hc/en-us/requests/new

Still cannot access my account. Can anyone from bulb assist?

Hi @aldendenzil welcome to the community, I have had a look into your account and unfortunately this isn’t being caused by a known issue. I am happy to investigate this for you with the team on Monday.

James W :slight_smile:

Thanks James

The online account also shows the same thing.