The only bulb page that opens for me today is the one when you want to apply to move your account to them. From the page sent me today to send in my first meter reading, and from the bulb home page, ‘help’ failed to open multiple times over 90 minutes. I tried starting again from the e-mail link, and I tried new google searches. Unhelpfully, advice found on google search was ‘e-mail and phone number are on help page’ - but the help page won’t open.
I finally got to this community page by looking on search engine for reports of app failures. Not encouraging. I am a new customer, transfer due to complete 15 May.
Please, bulb, make the opening page of your help page small and swift so that it downloads as quickly as your ‘switch to bulb’ page. Then the detail can open later as you move through help.