App won’t allow me to enter readings

Hi I am unable to enter readings on the app and it appears that you are not sending my statement. This happened last month and you had to go back to when I started with Bulb in 2018 and reissue the statements. Although in the usage column you appear to be taking the readings no monthly statement is generated.

Hi @gerrardgreene,

Thanks for getting in touch with us. I’ve taken a quick look into your account now for you and can see what appears to have caused this error. I have raised this with our Operations team, and will send you an email to confirm that this is being looked into. I will also send a follow up email once it has been solved!

If you do need help with anything or have any further questions in the meantime, please feel free to let me know by responding to my email :slightly_smiling_face:

Kind regards,
Diana