Are any the member of Bulb Customer Services still alive during the month of December?

I’ve been emailing Bulb with an important enquiry at the usual help@bulb.co.uk email address over the past 10 days and had absolutely nothing back. I know it’s Christmas but there surely should have been staff monitoring emails since the 14th December?

Try Chat, fingers crossed someone at Bulb will be on the other end.

Hello
I am the same , I’m so regrated joined with them recently , web and app desgin are owefull , sepnt nearly 4 days , still can’t find how to submit my electric meter , keep leading me to community , I emailed them , nw answer so far

For some reason best known to Bulb some customers are linked back to the Community page rather than their account page when they try to login. Bulb then have to do some fiddling with the system to enable these customers the ability to access their account and hence submit meter readings.

Is this issue why you think the web and app design are awful, personally I have no issues with either?