Asking for payment increases when large credit

Hi,
I have a large credit on my account which is increasing each month. My payments are covering my usage but you are asking me to increase my payments?
I have had a log burner fitted around 12months ago which have reduced my usage a lot.
Can you please look into my account and see what my actual payments against usage should be?

Hi @athey.lisa

Welcome to the community! :wave: :sunny:

I have looked into your account and can see that you do have sufficient credit so you should not have an increase in your direct debit.

I have changed that so it will not increase.

Sorry about that, it is an automated process so sometimes there are errors.

Best,
Melisa