Back date my supply start


I signed up last week, but need my start date to be backdated - currently it’s the 13th April, but we actually moved in on the 15th March. Is that possible? I didn’t realise when I signed up, it would add a fortnight to my start date (my bad). Is there a way to amend it?


Hi Tamara, thanks for getting in touch.

Unfortunately we can’t bring your start date any earlier because it takes a minimum 2 weeks registration for gas, and minimum 1 week for electricity. We also can’t bill you earlier as we haven’t been supplying your property with energy yet!

All you need to do is find out who the current supplier is and let them know who you are and that you’re trying to switch and then it will all be fine :slight_smile:

Please let me know if you have any other questions.If you’d like to send me a private message I can let you know who the current supplier is.