Balance credit

Hi Can you please transfer my balance in my account back to me. Its been very high for a long time now and I would like the money back (less the next months bill) please.

We also have a very very old meter (it has dials like a watch face), have you started rolling out smart meters yet, would it be possible to get one. Are they the 1st generation ones or the new ones you will be rolling out?



We’re refunding the balance to your bank (I’ve emailled you a confirmation of the amount).

We are aiming to roll out smart meters, and they’ll be the second-gen ones - we’ll be rolling them out towards the end of this year & the start of the next as they’re currently being tested. We’ll announce the rollout by email when they’re ready.