Balance refund


How are balance refunds arranged- is there an alternative to posting a question?


@SHughes At the moment, whenever you would like to have some money refunded, just ask us via email/phone/our chat service and as long as there are up to date meter readings we can arrange the refund within 5 days.

Thanks for getting back to me. Can you therefore arrange for a balance refund for my account?
Thanks again.

Hi there @SHughes we can indeed get you a refund of some of your credit, if you wouldn’t mind could you give us a ring on 0300 30 30 635 from 9:00 to 18:00 Monday to Friday, email us at, or make a request through the little pop up chat thing on the webpage and we’ll be able to sort that out for you

Hi Dan,

Please can you arrange for the balance to be refunded?

Many thanks in advance.

Hi @SHughes I’ve messaged you separately :slight_smile: