Hello bulb, we’ve got a large balance on the account and the direct debit is still being taken each month. Please can you refund the balance to us? Thank you. Louise

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@Louiseelaine1 The reason for this balance is we have not sent you a bill for a few months due to an ongoing dispute with your previous supplier.

They have rejected this so we will now be able to send you an updated bill which may reduce the balance on the account.