I referred a family member mid October 2018, I received the email from bulb saying they had signed up and I would receive £50 credit on 6th November when they completed the switch over.
However shortly after this I had to move home quite quickly and wasn’t able to transfer Bulb to the new property and therefore had to tell Bulb I needed to close my account with them.
Bulb now say that they will not pay the referral credit to me as my account ‘was closed’ at the time the family members supply started with Bulb. Whilst my account did technically end on 24/10/18 the referral was made 2 weeks before this. Also despite my account being ‘closed’ it has a credit of £60 which is owed to me which as of todays date still hasn’t been refunded to me either.
I will be making a formal complaint about this as this policy is not mentioned in their terms & conditions ( Terms & Conditions | Bulb ) it simply states:
17.1.3. Recruit: The person being referred
17.2.7. If the Recruit cancels their agreement with Bulb before the Switch Date, this will result in the cancellation of the Referrer’s Reward and the Recruit’s Reward.
Since the recruit hasn’t cancelled their agreement I cannot see the problem?
And remember I was a full paying Bulb customer at the time I made the refferal!