Hi have the warm home discount email with code went to the shop to top up and keeps telling me error

Hi @Bekkah,

Sorry to hear you are having this problem - I know a Bulb staff member, Eleanor, has responded to a similar query in which might help. If you’ve asked the shop to follow those instructions and they are still having problems, it’ll be best to drop Bulb an email directly via How to get in touch – Bulb and I’m sure they’ll do their best to help.