Best way to contact Bulb

I am a newcomer to Bulb and I am just wondering what is the most effective way of contacting them.

I’ve realised that my meter supply number and serial number are wrong and need correcting as soon as possible. This isn’t Bulb’s fault. I have just moved in to a newly built block of flats and it seems that the developer’s plot reference number for each flat is different from the postal address for the flat. Naturally I gave the postal address when joining (Flat 27) but it seems that Bulb - and UK Power Networks - have referenced plot number 27 which is a totally different flat (I think the plot reference for my flat is 31).

[quote=“danco, post:1, topic:78716”]
I am a newcomer to Bulb and I am just wondering what is the most effective way of contacting them.
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https://help.bulb.co.uk/hc/en-us/requests/new
phone or chat on Monday, NOT email the response time is to long

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Don’t bother with emailing the help address - I’m still waiting over a week later … and this isn’t the first time their response time has been shoddy! Although the first time I had £5 credited to my account for the trouble I’m sure that won’t happen again!

Hi @danco,

Thanks for your message and welcome to Bulb!

At the moment our team is working remotely and only have emergency phones open. But we’ve got lots of Energy Specialist dedicated to emails and chat. You can find chat here in your Bulb account which is the most efficient way to talk to us.

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