Bill for April included a correction for period of 26 Feb - 25 Apr and a credit note. I don’t understand why the correction, how it was calculated and can’t see any details that would fully explain this unusual bill. I submit meter readings at least once a month so inaccurate estimates should not be a root cause here.
I have previously raised concerns with the support team that calculations of bills seem off by a few pounds each month. This is yet another occasion where my trust that you charge your customers accurately is tested.
At this time, the bill I received is confusing because of lack of details. I can probably do the maths myself by putting a spreadsheet together to try and figure it out. But I don’t want to spend my time on that and don’t think that’s acceptable for a reputable provider to force me to do so.
The communication on this issue is being done rather poorly, or: not at all. I would expect a detailed breakdown of what happened, what the root cause is and how exactly you arrived at the final cost.
Before this happens I honestly can’t say that I trust you with handling payments for my energy bill. Overall I feel disappointed with the situation and level of service received.