I’ve been having an issue for a while now which is that after a few days from moving into my new house (18th July) I received a bill dates from the 17th of June , one month before actually moving in. That bill was added to my bulb account and I then called costumer services to try and sort it out. They told me they would correct the move in date and would contact the landlord/letting agency to redirect the bill to them. Nothing changed.
After one week I called costumer services again because not only did I still had that bill, but also the value bulb claimed I had to pay had gone up. Again same reply from bulb but nothing really changed.
Last week I received a statement threatening that if I didnt pay the said bill they would install a pre payment meter in my house. I called bulb again, for the third time.
This time, bulb actually asked me for my landlord’s details, and said they would correct the bill and I would get a confirmation email within the day.
After one week, still not having received the e-mail, I log into my bulb account which now says my account is in the process of being closed.
Does anybody know what I’m supposed to do?
Thank you kindly, Nuno