bill

hi
it says i am in credit on my account this month. does that mean i will not be paying anything
thanks

Hi @veronique8782 As we take payments in advance we take one payment at the beginning of the month which enters your Bulb account as credit.

At the end of the month we send you a statement based on meter readings summarising your consumption and the cost of your energy usage. If you use less energy than the monthly payment your account will be in credit. If you use more energy than the monthly payment your account will go into debit.

We continue to take the payment despite an account being in credit, but if you see that you’re building up a large credit you can get in touch with us to get money transferred to you as a refund. If you see that you’re building up a large debit, you can make a top-up payment at my.bulb.co.uk in the payment details section. In fact, you can adjust your payment up – or down – at my.bulb.co.uk.

Hope this helps,
Sam