Bill

My account is currently in credit of £ 102. Can you please advise the reason it was debited this month?

I have the same issue, account is over £100 in credit but I was billed for £27

Hi @Nina050o and @Clarkey52

Even if your account is in enough credit to cover your next payment the payment won’t automatically be stopped or reduced. This is because your payments are set to cover your annual cost of energy, and so over the course of a year your account will move between credit and debit as your month to month usage varies.

As long as we have up to date meter readings we can either refund you the excess credit on your account (as we take payments in advance we require one months payment as credit at all times) or we can pause your payments. I’ve refunded your most recent payments back to you so you can start working through the credit.