Bill

I have switched supplier and I am in credit the switch was on the 4 of October I have not heard from bulb and I was informed by my friend that they joined and got £50 referral and I haven’t ?

Hello @Chimp14 ,

When you login to https://account.bulb.co.uk , go to ‘Refer a friend’ and scroll down to ‘My referrals’, do they show up in the ‘Complete’ section (or currently switching)?

If they are under ‘Complete’, then your account should have a £50 credit (under Payments+Statements).

Your direct debit won’t automatically decrease to account for this (you can change it yourself under Payments+Statements) if you want it to.

If the switch isn’t showing up at all, it’s probably best to email Bulb ( see https://help.bulb.co.uk/hc/en-us/articles/115001240291-How-can-I-get-in-touch-with-Bulb- ) with details. It’s possible your friend used someone else’s referral link or the referral just didn’t get correctly logged: with their access to the backend, the Bulb staff should be able to look things up for you.

James has given you £50 of FREE renewable energy. To claim your free gift, sign up using this link: https://bulb.co.uk/refer/jamest2978