Hi I have emailed asking about my up coming bill. Last month was a direct debit. Can you explain this month’s please.
Bills and direct debits are two separate things.
The monthly direct debit tops up your account, and the monthly bill is paid from your account’s credit.
This may help to explain… https://help.bulb.co.uk/hc/en-us/articles/115003405632-How-do-Bulb-payments-and-statements-work-