Billing and account

I have tried and tried to get a reset password email and one never comes. How often do you bill? It seems I’m being asked to pay something every 2 weeks or end up with a late fee. I need to figure this out so please help get me into my account.

https://help.bulb.co.uk/hc/en-us/sections/360007072732-Managing-your-account
try this link sometimes works.
They bill monthly(or should).
Shouldn’t have to pay every 2 weeks if you have a DD set up.
Your bill/statement date should be the day you officially joined bulb

Hey @Combsoob Sorry for the experience with the account.

We need to ensure we have the correct information for the Bulb account so you can login and manage your energy.

I am going to drop you an email regarding some questions so we can get this sorted for you.

Best,
Carl