Billing [Dual power]

I’m new here and you charged me £130 when I opened the account and you have charged me £130 again. I think my combined charge should be about £70/month. Am I buying you all Teslas?

Hi @charles10, is that the payment set out in your Welcome Pack? If you would like to reduce your payments to Bulb you can do so in your online MyBulb portal. However your first bill with Bulb was for more than £70 for the month so I would caution against reducing your payments as you will begin to build up debit on account, particularly as we go in to winter when you start to use more energy.

Thanks
James