Billing

Hi Although I switched to Bulb, I have been charged by Bulb as well as the other suppliers ( both for Gas & electricity) AND I got a final bill from previous Gas Supplier. I was under the impression that when I switch, my direct debit payments were also going to switch and I would not pay double??? Thanks

Hi @denizaygen, unfortunately, your direct debits don’t as we don’t share financial information between suppliers to keep it as safe as possible. As for paying double, here at Bulb we take payments in advance so the payment we’ve taken from yourself is for the month coming, while your previous supplier will have taken payment for the month just gone.

So while you are making two payments in one month, you’re not paying for the same energy twice. Rather switching from payment on delivery to payment in advance. Hope this helps.