When should I cancel the Direct Debits for my old energy suppliers?
Other suppliers may not cancel your direct debit payments to them until they issue your final bill and refund you.
It can take six weeks for your readings to reach your previous supplier and for them to issue a final bill.
We automatically send the electricity and gas readings on your switch date, and they are validated by an independent regulator as part of every energy switch. They are checked separately so they often reach the old supplier at different times.
The whole process shouldn’t take longer than 6 weeks under any circumstances.
You can cancel your direct debit with your bank before the six weeks but if you do this, any remaining credit will not automatically get sent back to your bank account.
Thank you for that.