I get conflicting message from Bulb. One saying that my monthly payments are too high, then i have to upload a photo because they think my reading is wrong. I know that prices are going up soon, so if I owe money on energy used before the price rise, will they charge me the new prices which will be higher?
Hi @Mombasadog , thanks for getting in touch - we won’t amend the price of anything used before the day our prices rise, only energy used after that time will be charged at the higher rate.
Thanks a lot Bill !