Blank meter reading

You have asked for my latest reading to enable the switch to yourselves. Both my gas & elec meters are blank. What do I do?

@4Shdale400 Here is a guide which may help you read the meters https://help.bulb.co.uk/hc/en-us/articles/115001232832-How-do-I-read-my-meter-

If it doesn’t work send us photos of the meters to help@bulb.co.uk