Broken Meter (Not IHD)

I have had a broken meter since August 2021, after some time convincing customer support that the meter was broken, it wasn’t just me who didn’t know how to use it. I had to send a video to show that the meter was just lit up red with nothing on the screen despite pressing the buttons on it. My IHD shows I have no electrical supply, and that my gas meter is off-line. Despite this I was asked to submit manual readings, which I have done for Gas, but of course I can’t for electric. I was told I would have to wait 4-5 months for an engineers visit, this was then booked via link for the 11/05/2022, but a week before I got an email to say the visit has been cancelled by the engineer due to availability?? I was asked to rebook via a link, but when I did it said I was not eligible for an engineer’s visit as I already had a smart meter. I have had no luck with online chat and am unable to find a phone number. This is just the most ridiculous customer service I have ever seen. I guess the upside is all the free electric I am getting.

Hi @sandor1 :wave: Welcome to Community :partying_face:

I am sorry your meter job was cancelled and you have not been able to rebook the appointment from your end.

I have raised this with our metering team and sent you an email to confirm. Once they have reviewed your case they will book you for the next available appointment.

KT :bulb: