Hi everyone, I’m Flora.
I’m part of @“Jenna at Bulb” 's User Researcher team. Our job is to investigate how Bulb can improve our member’s experience. We try to understand what you think about Bulb, our products and the way you experience your energy supply.
I’m currently working on Bulb’s first Insight Bank.
What’s an Insight Bank?
It’s is an internal database where all research findings are stored.
When researching with our members, we gather a huge amount of information, from observations to quotes and comments. The database will make sure they’re all in one place.
Why is it important?
There are several reasons to build an Insight Bank, but these are our top two:
To build on the lessons we’ve learned
There are five researchers on our team, and we’re all busy working on different, but related topics. The Insight Bank will mean we can search every project quickly, using keywords. We’ll be able to learn from each other’s work and build on some of the most interesting findings. As we’re working across different teams, this should become our starting point for new projects and a nice way to wrap up projects when they’re done. It’ll avoid valuable work getting lost (in the murky depths of someone’s hard-drive), and put it into the hands of the people who need it.
To share our findings with team Bulb
We believe that if research is worth doing, it’s worth sharing. For every project we do here, a designer and researcher will work closely together. Research informs everything we do. But we always have lots of projects happening once. By making our insights accessible to the whole team, we can make sure your frustrations and excitements are heard. It’s only by everyone on the team really understanding your needs that we’ll be able to build a website or mobile app that’s genuinely easy-to-use, useful and hopefully as robust as it needs to be.
Let me know if you have any questions.
Do you fancy joining any of our future experiments?
We’d love to have you! It’s easy to sign up here.