Bulb app and smart meter

Iv just had smart meters installed, I got the app but it won’t give me the option to top up electric and I’m nearly out and that’s the emergency credit

Hi @hannahford94 :wave: Welcome to Community

I’m really sorry for the delay getting back to you here.

I can see you’ve been in contact with us and it looks like we’ve managed to give you the help you needed.

Community is more of a discussion platform, so in future, if you have any account-specific or urgent questions please call us on 0300 303 0635 or via our online chat - both are open Monday to Friday 9am-5pm.

Please let us know if you need any non-urgent assistance here :point_down:

Best,
Ollie :musical_note: