Hi! my smart meter & IHD are working but mobile apps has not shown daily usuage for 4 weeks. It shows: “we’re still testing our smart usage charts. Sorry if you spot any glitches”. anyone has same issue?
I’ve taken a look into your account and it looks like your meters have lost connection to the communications hub. This is the little box that sits on top of the electricity meter.
The comms hub on your meter has been updated with the latest firmware and so a reboot won’t help us connect to your metering set up.
The comms hub is the device that allows the smart meters and in-home displays (IHDs) to connect to each other across the home area network (HAN). It also allows the electricity meter to connect to the DDC network, which means we can receive meter readings from your meter automatically.
The network operator that provides the smart communication in your area has recently upgraded it’s comms hub firmware. This means it is easier for them to pick up on connectivity issues and fix them where they can.
If there is a connectivity issue with your metering set up, it means that it is not something we or they can fix at the moment.
The network operator and meter manufacturers are working on solutions to these and other connectivity issues right now and will be rolling out fixes as soon as they’re ready. There’s nothing you need to do to get the fix, it will automatically be sent out to your devices and they will start communicating on their own
In the meantime, if you could submit us manual readings so we can be sure we’re billing you accurately that’d be amazing