Please explain why, when I have a credit of £120, you have increased my DD from £10 per month to £15? And why, when I just tried to lower it again the system now says my minimum payment must be at least £26/ month?
This is totally unacceptable - I am a single mother on Universal credit so the maximum I can pay is £5/month until my credit of £120 has been used up.
Secondly why am I still waiting for a smart meter to be installed for my electricity? I was compensated for the last contractor saga who couldn’t be bothered to install and drove off and my meter is still faulty. Several times I have raised this on Chat Bot and also to one of your employees who came into my flat. He guided me to the web link to add myself to the waiting list but still I’ve heard absolutely nothing.
Since nobody can take a meter reading for my electricity I cannot be charged.
Please get back to me on reducing my DD payments and set an appointment on smart meter installation.