Bulb balance

Hi,
We now have £190 balance on our account, due to referrals…what happens with this?
Our current payment is £90 per month…
Are our monthly payments taken from this balance if there is enough to cover it at the time?
Thanks

Hi, We now have £190 balance on our account, due to referrals....what happens with this? Our current payment is £90 per month.. Are our monthly payments taken from this balance if there is enough to cover it at the time? Thanks

If your current payment is £90 per month then this will still be taken from your bank account by DD. However if your account is in credit by £190 then you have basically two options:

  1. Reduce your DD payments (via your account bardash) to start lowering the balance.

or

  1. Request a refund of all or some credit.

or

You could do a combination of these options but whatever you decide you should leave enough credit in your account to pay one month in advance for your anticipated energy use.

A more definitive explanation is in this Bulb article: How Bulb charges for energy usage – Bulb